How to Fix Error VAN9001 by Enabling TPM 2.0 (Win 11 Only)

This article applies only to Windows 11 users. 

About TPM 2.0

Trusted Platform Module (TPM) is a security technology that allow Windows 11 to boot programs using a higher standard of trust and safety. As such, Vanguard requires these this feature to be running before recognizing a system's trusted state. 

If TPM 2.0 is disabled in Windows 11, VALORANT will not properly launch, and players will be greeted with a VAN9001 error: 
VAN9001.png

How to check if your system supports TPM 2.0

Before doing anything else, let’s make sure TPM 2.0 is supported on your system. 

Verify whether TPM 2.0 is supported and enabled
  1. Press the Windows key . 
  2. Type tpm.msc and press Enter
  3. If TPM is unsupported or not enabled, you will see something like this:
    tpm-cannot-be-found.png

     


    If TPM is supported
    , you will see something like this: 
    tpm-ready-for-use.png

    • Status: The TPM is ready for use. 
    • Specification Version: 2.0

IMPORTANT: About editing your BIOS settings

If you’re not familiar with navigating through your BIOS, please reach out to a professional. Incorrectly configuring BIOS settings can cause issues with your computer–including having it fail to start up.

On top of this, the BIOS is highly variable depending on the brand and type of computer or motherboard you are using. As such, we highly recommend that you reach out to your computer or motherboard manufacturer's support resources to assist you with this. 

Troubleshooting TPM 2.0

Please note: The resources included in this guide are not monitored or owned by Riot Games, so use them at your own risk!

Here are a few support resources with steps on how to enable TPM 2.0:

ASUS https://www.asus.com/support/FAQ/1046215/
Dell https://www.dell.com/support/kbdoc/en-us/000189676/windows-10-how-to-enable-the-tpm-trusted-platform-module
HP https://support.hp.com/us-en/document/ish_4300937-4295746-16
Lenovo https://support.lenovo.com/us/en/solutions/ht512598
MSI https://www.msi.com/blog/How-to-Enable-TPM-on-MSI-Motherboards-Featuring-TPM-2-0

Microsoft also has a general page on how to enable TPM 2.0: https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c#bkmk_enable_tpm

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