The minimum Mac OS version currently supported is 10.12. Please update to at least 10.12 to prevent problems when playing League.
Updates to League of Legends are released via patches. The patcher is responsible for scanning League of Legends files and updating them.
If you’re having trouble patching, you can use the Hextech Repair Tool to automatically update your client’s patch (Windows and Mac) and configure your firewall for League of Legends (Windows only), which are important steps to resolving patcher issues.
Common Symptoms
- You cannot see the patcher
- The patcher disappears after pressing Play
- The patcher never displays after clicking on the icon
- You are getting an error during the patching process
-
Can't see the patcher? Try the following:
Troubleshooting issues with the patching process
- Run the game as an administrator
- Repair game files
- Disable User Account Control
- Temporarily disable your firewall
- Manually install .Net Framework 3.5
Patching takes forever? Try this:
Changing your Screen Refresh Rate
If you are using a non-standard refresh rate on your monitor and you cannot see the patcher, it is likely that your monitor cannot display it. Changing the settings on your monitor to enable a standard refresh rate may solve the issue. Before changing the refresh rate, please make sure that your monitor can support the new refresh rate.
How to change your refresh rate:
- Right-click on your Desktop
- Click the Screen Resolution icon
- Click the Advanced Settings link
- Click the Monitor tab
- In the Monitor Settings box, change your Screen Refresh Rate
- Change your Screen Refresh Rate to 59hz or 60hz (most monitors support this mode)
- Click Apply
- Re-launch League of Legends
Resetting ‘winsock’ through command prompt
Winsock defines how a Windows network accesses TCP/IP services (i.e. The Internet). The patcher needs to connect to our servers in order to download and apply the update, so it needs to be able to use the TCP/IP service effectively. It is designed to work with the default TCP/IP settings, so resetting them may resolve the issue.
How to reset winsock:
- Press the Windows Key + R
- Type cmd
- Press “Ok”
- Type the following:
netsh winsock reset
- Hit Enter
- Restart your computer
- Re-launch League of Legends
Run the game as an Administrator
In order for the patcher to have access to your computer, you must run it with Administrator privileges.
How to run League of Legends as an Administrator
- Right-Click on the League of Legends shortcut
- Select Run as Administrator
Repairing corrupt game files
Occasionally, patcher issues can occur when certain game files become corrupt. Using the repair function in the game launcher (the first window that appears when you run League of Legends) will fix any corrupted files.
To run the repair function:
- Run League of Legends
- Click on the gear located in the top right corner of the window
- Click Initiate Full Repair
- Wait. The repair function can take anywhere from 5 minutes to over 30 depending on the number of corrupt files it has to repair
Disabling UAC
User Account Control can sometimes block the League of Legends patcher from modifying files on your computer. You can disable UAC by following Microsoft's instructions here:
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7
Updating your Firewall
We have contacted a large number of firewall manufacturers to identify League of Legends as a harmless application and add exceptions for League of Legends automatically. It is possible that your firewall simply needs the latest update from the manufacturer to apply these exceptions.
Please note: Some firewalls require an active subscription in order to receive the latest updates.
List of firewall manufacturers:
- Agnitum (Agnitum)
- Antiy Labs (Antiy-AVL)
- ALWIL (Avast! Antivirus)
- AVG Technologies (AVG)
- Avira (AntiVir)
- Baidu (Baidu-International)
- BitDefender GmbH (BitDefender)
- Bkav Corporation (Bkav)
- Cat Computer Services (Quick Heal)
- CMC InfoSec (CMC Antivirus)
- ClamAV (ClamAV)
- Comodo (Comodo)
- Doctor Web, Ltd. (DrWeb)
- Emsi Software GmbH (Emsisoft)
- Eset Software (ESET NOD32)
- Fortinet (Fortinet)
- FRISK Software (F-Prot)
- F-Secure (F-Secure)
- G DATA Software (GData)
- Hacksoft (The Hacker)
- Hauri (ViRobot)
- Ikarus Software (Ikarus)
- INCA Internet (nProtect)
- Jiangmin
- K7 Computing (K7AntiVirus, K7GW)
- Kaspersky Lab (Kaspersky)
- Kingsoft (Kingsoft)
- Malwarebytes Corporation (Malwarebytes Anti-malware)
- McAfee (VirusScan)
- Microsoft (Malware Protection)
- Nano Security (Nano Antivirus)
- Norman (Norman Antivirus)
- Panda Security (Panda Platinum)
- Rising Antivirus (Rising)
- Sophos (SAV)
- Sunbelt Software (Sunbelt antivirus)
- SUPERAntiSpyware (SUPERAntiSpyware)
- Symantec AntiVirus
- TotalDefense (TotalDefense)
- VirusBlokAda (VBA32)
Turning off your firewall(s):
The patcher downloads a large number of files to your computer, which can be misidentified as a threat by your firewall. Updating the firewall usually whitelists our patcher, otherwise you will need to temporarily disable your firewall.
Disable or turn off Third Party Firewalls
Unfortuantely, we cannot provide specific instructions for each firewall as many variations exist, but most firewalls allow themselves to be temporarily disabled by right clicking on their icon in the Windows tool bar (bottom right of the screen) and selecting the appropriate option.
- Click on Start
- Click on Control Panel
- Click on System and Security
- Click on Windows Firewall
- Click on Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)
- Under each Network location, select the Turn off Windows Firewalloption
Manually install .Net Framework 3.5:
.NET Framework is a software library developed by Microsoft that runs primarily on Microsoft Windows. One of the dependencies of League of Legends is the .Net Framework 3.5. Even if you have 4.0, you may need to also have the 3.5 version installed to properly play League of Legends. You can download and install it here:
http://www.microsoft.com/download/en/details.aspx?id=22
Wireless connections tend to be slower and more prone to interruptions then good old Ethernet cables. You may notice a significant improvement in download speed and quality by switching to a wired connection.
-
Can't see the patcher? Try the following:
Troubleshooting issues with the patching process
Patching takes forever? Try this:
Changing your Screen Refresh Rate
If you are using a non-standard refresh rate on your monitor and you cannot see the patcher, it is likely that your monitor cannot display it. Before changing the refresh rate as advised below, please make sure that your monitor can support the new refresh rate.
How to change your refresh rate:
- Click the Apple icon on the top left of the screen and select "System Preferences..."
- Double-click "Displays"
- In the "Display" tab, change your Screen Refresh Rate to 59hz or 60hz (most monitors support this mode)
- Re-launch League of Legends
Mac Administrator Settings and File & Folder Permissions
The Mac version of League of Legends requires you to have administrator privileges. Not having administrator privileges may cause issues with installation, patching, as well as playing League of Legends. Also, in some cases, you may not have the correct file or folder permissions in your League of Legends installation.
You can follow the steps below to verify that you have the correct access level:
Modifying User Admin Privileges:
- Click the Apple icon on the top left of the screen and select "System Preferences..."
- Double-click "Users & Groups"
- You can view a list of accounts in the left pane of this screen. If you don't see "Admin" by your account, you'll need to enable Administrator access:
- First, click the lock icon on the bottom left of the window
- In the resulting popup, log in with an Administrator account
- Under your user account, check the box marked "Allow user to administer this computer"
- Relaunch League of Legends to see if you're able to patch without issues
Setting Folder Permissions from the Info Window:
- Find your League of Legends install location. If you installed to the default location, press the command key+shift+G, and paste in: /Applications/League of Legends.app/Contents/
- Use the keyboard shortcut Cmd+i to bring up the Info Window
- Expand the "Sharing & Permissions" section of the Info Window
- Ensure that the "Privilege" column next to your account says "Read & Write." If not:
- Click the lock icon on the bottom right of the window and enter your password
- Click the entry in the "Privilege" column next to your user account (It should say (Me) next to the account name)
- Select "Read & Write" from the dropdown
- Close the window and relaunch League of Legends to see if the issue is resolved
Repairing corrupt game files
Occasionally, patcher issues can occur when certain game files become corrupt. Using the repair function in the game launcher (the first window that appears when you run League of Legends) will fix any corrupted files.
To run the repair function:
- Run League of Legends
- Click on the gear located in the top right corner of the window
- Click Initiate Full Repair
- Wait. The repair function can take anywhere from 5 minutes to over 30 depending on the number of corrupt files it has to repair
Wireless connections tend to be slower and more prone to interruptions than good old Ethernet cables. You may notice a significant improvement in download speed and quality by switching to a wired connection.
Changing to a public Domain Name service
The League of Legends launcher uses server aliases that have problems connecting to some Internet Service Providers's default Domain Name Service servers. If your launcher never seems to start downloading a patch, you may want to change to public DNS servers in your network settings. Most often, this only applies to players outside of the US.
NOTE: Changing these settings can cause problems with your internet connection if you have specified network configurations for another purpose. Be prepared to revert to your old settings and save any information you are about to change.
Changing to Public DNS
- Click on the Apple icon on the top left of the screen and choose "System Preferences..."
- Double-click "Network"
- Select the active connection on the left, and click the "Advanced..." button in the lower right hand corner
- Click "DNS" from the selection bar.
- Remove any current DNS entries, and input the following public DNS servers:
- 8.8.8.8
- 8.8.4.4 - Save your changes by selecting "OK"
- Apply the changes by clicking "Apply" in the lower right hand corner
